Question 1

Does it need internet to work?

Accepted Answer

No. VINIPAD works offline; you only need internet when you want to update your products.

Question 2

Is there a limit on items?

Accepted Answer

No, you can add as many items as you need, without any limit.

Question 3

How many tablets can I install it on?

Accepted Answer

Each license covers one venue with unlimited devices. Available for iPad and most Android tablets.

Question 4

Are all menus included?

Accepted Answer

Yes: food, wines, beers, waters, spirits, cocktails and liqueurs are all included in the license. Enable only the ones you need.

Question 5

Can I edit the data myself?

Accepted Answer

Yes. VINIPAD is fully self-service: an easy, intuitive web application lets you manage your products. We also offer a data-entry service if you'd rather we handle it.

Question 6

Is there a lock-in period?

Accepted Answer

No. You can cancel anytime and reactivate your license whenever you need by paying the reactivation fee. Only licenses inactive for over two years are removed.

Question 7

What are the benefits of stock control?

Accepted Answer

Out-of-stock products disappear from the menu automatically, you get email alerts at minimum stock, and you can pull consumption reports.

Question 8

Why is there a monthly fee?

Accepted Answer

Product management runs on a web application that requires servers. The fee covers infrastructure, technical support and continuous improvement of the tool.

Question 9

Can I use the same license in several restaurants?

Accepted Answer

It is not recommended: the venues would share the same database of products, prices and stock. Each license is designed for a single establishment, with unlimited devices.

Question 10

When will I receive my license?

Accepted Answer

If you have not requested data insertion, in about 48 hours. If you prefer our team to load your menu for you, allow for an average of 20 products per day.